Bead Exclusive Terms and Conditions.
Prices
Our prices may vary without notice and do not include carriage. For information on postage and packaging please see our charges below. Prices shown now do NOT include VAT that will be added in che checkout. Please contact us if you are from a country that does not pay VAT. Orders may be placed via this website, by email, fax, telephone or by post. Please use our order form where possible, a printable orderform can be downloaded from this site - please make sure that you give us full information about your choice of item e.g. size, colour, quantity etc. along with your delivery and payment details.
Please note that there is a minimum order value of £10.00 excluding postage.
Postage & Packaging
Postage charges for UK orders sent by Royal Mail First Class post and are based on the value of the order as follows:
up to £25 = £1.95
£25 - £50 = £2.50
£50 - £100 = £3.95
£100 - £200 = £5.50
£200 plus = £7.95
UK customers also have the option of Next Day delivery service at a charge of £5 in addition to the regular postage - this will need to be signed for and is insured to the value of your goods. You should inform us by 10am if you require Next Day delivery service - sorry, this service is not available on a Friday for Saturday delivery.
European orders are sent Airmail and charged at a flat rate of £7.50
International orders are sent Airmail and charged at a flat rate of £12.50
Payment
Customers ordering on the website will be asked for their credit/debit card details and payment taken using a secure site. Card details or a cheque will need to be provided as payment for orders placed by email, fax, telephone or post at the time of ordering. Please ensure in all cases that you have supplied us with all necessary details so that processing of your order is not held up.
Accounts
We do not operate an account system and it is our policy that payment is received before the order is despatched to you. We would much rather be sending out your parcels, than spend time chasing late payers.
EC Directives
Please note that all metal items within the Bead Exclusive range fully comply with the EC Nickel Directives. This limits the amount of Nickel allowed to be used within the product.
Mistakes
We do try our best to be perfect, but in our haste to pack your orders we do occasionally make the odd mistake. If this should happen, please let us know and we will correct the error by return.
Overseas Customers
Worldwide orders are most welcome and will be picked and despatched as soon as possible. We have kept our postal rates to a simple, flat rate - this being £7.50 for all European countries and £12.50 for rest of the world. VAT is not applicable to countries outside the EC nor to traders within the EC who provide a valid VAT number.
Returns
We do not operate a 'Sale or Return' policy. However if items have been supplied that are faulty and not of a merchantable quality, then please return them to us within seven days for replacement or full refund. If you are unhappy with goods that are supplied in good condition and wish to return them, we charge a re-stocking fee of £2.00. Please ensure safe return in a 'bubblewrap' type envelope as beads do escape!
Please note that for hygiene reasons, earwires or studs may not be returned unless found to be faulty.
Stock Levels
If an item has been charged to you, but stock levels are not accurate when the order is pulled and we are unable to supply the item, we will contact you as soon as possible to arrange the best way to credit you. This rarely happens but anomalies do occur. We do not operate a back order system.
Variations
Whilst every effort has been made to represent our products true to form, variations to size, colour or finish can occur if beads are handmade, of ethnic origin or made from natural materials such as the semi-precious stone range. We will always do our best to match beads together where possible.
Product Terminology
The term Silver or Gold plate refers to the colour of the final finish that has been applied to a base metal component. Any product containing Sterling silver or 9,14 or 18 carat gold as a plating will be clearly identifiable, as will any item made purely from a precious metal.
Visiting and Appointments
If you would like to visit us and see for yourself our beautiful beads, you will be most welcome! We run an appointment system between 9.30am and 2.00pm Monday to Friday. Please give us a call on 01803 322000 and we will be pleased to arrange a time when you can browse and shop at your leisure, with help and advice always on hand from one of our team. |
